Shipping Policy

1. Shipping Coverage

ZULZAIN PERFUMERY currently ships only within India. We do not offer international shipping at this time. We aim to deliver to most serviceable pin codes across the country, subject to courier partner coverage.

2. Order Processing Time

2.1 Orders are processed and dispatched within 1–2 business days of payment confirmation. Business days exclude Sundays and public holidays.

2.2 During sale periods, festive seasons, or unforeseen high order volumes, processing times may be slightly extended. We will communicate any significant delay where possible.

2.3 Orders placed on weekends or public holidays will begin processing on the next business day.

3. Delivery Timelines

3.1 Once dispatched, delivery typically takes 3–7 business days, depending on your location and courier serviceability.

3.2 Delivery timelines are estimates provided by our courier partners and are not guaranteed. Actual delivery may vary due to courier delays, weather conditions, regional restrictions, strikes, or other circumstances beyond our control.

3.3 You will receive a tracking link/number via email, SMS, or WhatsApp once your order is dispatched.

4. Shipping Charges

4.1 Shipping charges are calculated at checkout based on your delivery location and order details, and will be clearly displayed before you complete payment.

4.2 Any applicable shipping charges are non-refundable once an order has been dispatched, except where the order is cancelled, lost, or undelivered due to an error on our part.

5. Order Tracking

You can track your order using the tracking details shared after dispatch. For any tracking issues, please contact us via WhatsApp/Instagram/email with your order number.

6. Failed or Delayed Delivery

6.1 It is your responsibility to provide a complete and accurate shipping address, including pin code and a reachable phone number, at checkout. ZULZAIN is not responsible for delays or non-delivery resulting from incorrect or incomplete address details provided by the customer.

6.2 If a delivery attempt fails due to your unavailability or an incorrect address, the courier partner may attempt redelivery or return the shipment to us. Additional shipping charges may apply for redelivery.

6.3 If your order has not arrived within the estimated delivery window, please contact us and we will follow up with the courier partner on your behalf.

7. Lost or Damaged in Transit

If your order arrives damaged, or appears to have been tampered with, please refer to our Returns & Refunds section in our Terms of Use, which sets out the process and 48-hour reporting window for such claims.

8. Multiple Items / Partial Shipments

If your order contains multiple items, they may be shipped together or in separate parcels depending on stock and packaging logistics. You will be notified if your order is split into multiple shipments.

9. Contact Us

For any questions regarding these Terms, returns, or order issues, please contact us at:
ZULZAIN PERFUMERY
Instagram: @zulzainparfums
Email: info@zulzainperfumes.com
WhatsApp: +917411208430