Refund Policy

1. Overview
This Refund Policy applies to all purchases made through the ZULZAIN PERFUMERY website. By placing an order, you agree to the terms set out below.

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2. No Returns or Refunds on Opened/Used Products
Given the personal-care and hygiene-sensitive nature of fragrance products, all sales are final once a product has been opened, used, or has had its seal/cap broken. We do not offer returns, exchanges, or refunds on the grounds of:

Personal preference (e.g., "didn't like the scent," change of mind)
Buyer's remorse
Incorrect product choice made by the customer at the time of ordering

Please review fragrance notes, descriptions, and images carefully before placing your order.

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3. Eligible Cases for Refund, Replacement, or Exchange
We will only consider a refund, replacement, or exchange in the following situations:
(a) Damaged in Transit — the product arrives physically damaged (e.g., broken bottle, leaking packaging) due to mishandling during shipping.
(b) Incorrect Item Received — the product delivered is different from what you ordered.
(c) Defective Product — the product has a manufacturing or packaging defect at the time of delivery (e.g., faulty pump, broken seal upon arrival, faulty cap).

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4. How to Raise a Claim
4.1 You must contact us within 48 hours of delivery to be eligible for a refund, replacement, or exchange under Section 3.
4.2 To raise a claim, please share the following with us via WhatsApp, Instagram, or email:

Your order number
A clear description of the issue
Photographs and/or a short video clearly showing the product, the damage/defect/incorrect item, the outer packaging, and the shipping label

4.3 Claims raised after 48 hours of delivery, or submitted without sufficient evidence, may not be eligible for resolution. We assess each claim on a case-by-case basis.

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5. Resolution Process
5.1 Once your claim is received, our team will review the evidence provided and respond within a reasonable timeframe.
5.2 If your claim is approved under Section 3, we will offer one of the following, at our discretion:

A replacement of the same product, shipped at no additional cost to you; or
Store credit valid for a future purchase; or
A full refund to your original payment method.

5.3 If a claim is found ineligible (e.g., the product was opened/used, or falls outside the 48-hour window), we will not be able to offer a refund, replacement, or exchange, and will communicate the reason to you.

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6. Refund Timelines
6.1 Once a refund is approved, it will be processed to your original payment method (card/UPI/bank, as applicable).
6.2 Refunds typically reflect in your account within 5–7 business days of approval, though this may vary slightly depending on your bank or payment provider, which is outside our control.
6.3 You will be notified once the refund has been initiated on our end.

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7. Order Cancellations
7.1 If you wish to cancel an order, please contact us immediately after placing it. We can only cancel orders that have not yet been dispatched.
7.2 Once an order has been dispatched, it cannot be cancelled, but may be eligible for return/refund only under the conditions in Section 3, once delivered.
7.3 If we are unable to fulfil your order for any reason (e.g., stock unavailability, pricing error, suspected fraud), we will cancel the order and issue a full refund to your original payment method within the timelines stated in Section 6.

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8. Non-Refundable Charges
Shipping charges already incurred are non-refundable, except where the order is cancelled before dispatch, or where the return/refund arises due to an error on our part (incorrect item sent, defective product, or damage in transit).

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9. Contact Us
For any questions regarding these Terms, returns, or order issues, please contact us at:
ZULZAIN PERFUMERY
Instagram: @zulzainparfums
Email: info@zulzainperfumes.com
WhatsApp: +917411208430