Privacy Policy

1. Introduction
ZULZAIN PERFUMERY ("ZULZAIN," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.zulzainparfums.com (the "Website"), place an order, or sign up for our communications. By using the Website, you consent to the practices described in this Policy.
 

2. Information We Collect
We may collect the following categories of information:
2.1 Information you provide directly:

Name, shipping address, billing address, email address, and phone number, when you place an order or create an account
Email address and/or phone number, when you sign up for our newsletter or WhatsApp updates
Any information you share with us via WhatsApp, Instagram, email, or contact forms (e.g., for support or refund requests)

2.2 Payment information:

Payment details (such as card or UPI information) are collected and processed directly by our third-party payment gateway provider. ZULZAIN does not collect, view, or store your full card details or payment credentials on our servers; these are handled in accordance with the payment gateway provider's own security standards and privacy policy.
2.3 Information collected automatically:

IP address, browser type, device information, and pages visited, collected via cookies and similar technologies through our Website platform (Wix) and third-party analytics/marketing tools
Interaction data from marketing and analytics tools used to understand site traffic and ad performance

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3. How We Use Your Information
We use the information collected to:

Process and fulfil your orders, including shipping, billing, and customer support
Communicate with you regarding your order status, shipping updates, or support requests
Send you marketing communications (such as new launches, offers, or updates) via email or WhatsApp, where you have opted in to receive such communications
Improve our Website, products, and customer experience
Run and measure the performance of marketing and advertising campaigns
Detect and prevent fraud, abuse, or unauthorised activity
Comply with applicable legal and regulatory obligations

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4. Cookies and Tracking Technologies
4.1 Our Website uses cookies and similar tracking technologies (via our website platform and third-party analytics/marketing tools) to enhance browsing experience, analyse site traffic, and measure the effectiveness of marketing campaigns.
4.2 These tools may collect information about your browsing behaviour on our Website and, in some cases, across other websites, for the purpose of showing you relevant ads.
4.3 You can control or disable cookies through your browser settings; however, this may affect certain features of the Website.
 

5. Newsletter and WhatsApp Communications
5.1 If you sign up for our newsletter or WhatsApp updates, we will use your email address and/or phone number solely to send you marketing communications, offers, and updates about ZULZAIN.
5.2 You may opt out or unsubscribe from these communications at any time by:

Clicking the unsubscribe link in our emails, or
Messaging us directly on WhatsApp/Instagram requesting removal from our list

5.3 Opting out of marketing communications does not affect transactional messages related to an order you have placed (e.g., order confirmations, shipping updates).
 

6. Sharing of Information
We do not sell your personal information. We may share your information only with:

Payment gateway providers, to process your payments securely
Courier/logistics partners, to fulfil and deliver your orders
Website hosting and analytics/marketing service providers (e.g., our website platform, analytics, and advertising tools), to operate and improve the Website and run marketing campaigns
Legal or regulatory authorities, where required by law, court order, or to protect our legal rights

All third parties we work with are expected to handle your information in accordance with applicable data protection laws.
 

7. Data Storage and Security
7.1 We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration.
7.2 Your data is primarily stored and processed through our website platform (Wix) and the third-party service providers mentioned above, in accordance with their respective security standards.
7.3 While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
 

8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, including order fulfilment, customer support, legal/tax record-keeping requirements, and marketing communications (until you opt out), after which it will be securely deleted or anonymised.
 

9. Your Rights
You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to our legal obligations (e.g., order/tax records we are required to retain)
Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 12 below.

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10. Children's Privacy
Our Website and products are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.

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11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of the Website after such changes constitutes your acceptance of the updated Policy.

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12. Contact Us

For any questions regarding these Terms, returns, or order issues, please contact us at:
ZULZAIN PERFUMERY
Instagram: @zulzainparfums
Email: info@zulzainperfumes.com
WhatsApp: +917411208430